ITIL® 3 Practitioner:
The ITIL Practitioner exam confirms that you understand the practical guidance for professionals on how to adopt and adapt ITIL® for their organisation. This exam is the next step for individuals who have earned ITIL foundation certification, specifically those who have attended any intermediate modules, and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’.
This exam is developed by practitioners for practitioners!
This exam is an open book exam (unmarked copy of ITIL Practitioner Guidance only) of 2 hours and 15 minutes (15 minutes extra time for non-native English speakers). It is comprised of 40 multiple choice questions based on a scenario and requires a score of 70% to pass. A practice exam paper will be provided to assist with preparation. Instructions on how to book a web proctored exam can be found in the links section on the right side of this page.
Successful candidates will be awarded 3 credits towards the ITIL Expert certification.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Find out more about ITIL Practitioner with this short video from AXELOS.
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