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VeriSMâ„¢ Essentials – Exam Voucher

VeriSMâ„¢ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSMâ„¢ model.

Who is this certification for?

VeriSMâ„¢ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSMâ„¢ Foundation certification in two parts.

Main subjects

The Service Organization
Service Culture
People and Organizational Structure
The VeriSMâ„¢ Model

Required reading

VeriSMâ„¢ – A service management approach for the digital age
Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg
Van Haren Publishing: December 2017

 

Exam Details

Duration: 30 minutes
Number of questions: 20 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Japanese, Spanish, Brazilian Portuguese, French, Chinese, Dutch, German, Finnish
Provider

Product Type

Expiry

12 Months
VeriSMâ„¢ Essentials - Exam Voucher

Original price was: $220.00 USD.Current price is: $196.00 USD.

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