VeriSM™ Foundation – Exam Voucher

You will be able to

• Define the elements of organizational governance (evaluate, direct, monitor).
• Describe the impact of digital transformation on service management.
• Explain methods to overcome team challenges (silos, virtual teams).
• Define the elements of the VeriSM™ model.
• Explain how VeriSM™ re-defines service management.
• Explain how VeriSM™ uses the management mesh to create and support services.
• Explain the elements within each of the four stages of the VeriSM™ Model:
• Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice.
• Define the importance of considering Shift Left, Customer Experience/User Experience, Continuous Delivery practices in service delivery.
• Explain the benefits of cloud, virtualization, and automation.
• Explain the impact of big data, internet of things, mobile computing, bring your own device on service management.
• Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization in relation to service delivery.
• Identify steps to initiate an improvement program based on VeriSM™.

Who is this certification for?

VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

Main subjects

The Service Organization
Service Culture
People and Organizational Structure
The VeriSM™ Model
Progressive Practices
Innovative Technologies
Getting Started

Required reading

VeriSM™ – A service management approach for the digital age
Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg
Van Haren Publishing: December 2017