Curriculum
- 7 Sections
- 15 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Introduction1
- Course Modules8
- 2.1Module 1: Understand how customer journeys are designed80 Minutes
- 2.2Module 2: Know how to target markets and stakeholders105 Minutes
- 2.3Module 3: Know how to foster stakeholder relationships156 Minutes
- 2.4Module 4: Know how to shape demand and define service offerings160 Minutes
- 2.5Module 5: Know how to align expectations and agree details of services111 Minutes
- 2.6Module 6: Know how to onboard and offboard customers and users231 Minutes
- 2.7Module 7: Know how to act together to ensure continual value co-creation108 Minutes
- 2.8Module 8: Know how to realize and validate service value129 Minutes
- Mock Exams1
- Syllabus1
- Glossary of Terms1
- Appendix A1
- Take the exam and get certified!2
