Curriculum
- 5 Sections
- 12 Lessons
- 52 Weeks
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- Course Modules7
- 1.1Module 1: Introduction
- 1.2Module 2: Incident Management230 Minutes
- 1.3Module 3: Service Desk220 Minutes
- 1.4Module 4: Monitoring and Event Management225 Minutes
- 1.5Module 5: Problem Management225 Minutes
- 1.6Module 6: Service Request Management350 Minutes
- 1.7Module 7: Practice Capability Development115 Minutes
- Mock Exams1
- Syllabus1
- Glossary1
- Take the exam and get certified!2